A “Restoration Advocate” is a contractor who has specific training and education that is experienced in all aspects of restoration construction and Insurance claims. An Advocate will work strictly on behalf of the home owner when a consumer is faced with a property damage claim. The Advocate knows how to work with the Insurance companies, and understands the claims process.
A “Restoration Advocate” will work directly with the Insurance Adjuster to develop the initial scope of work, and will handle any supplements should they arise. Property damage claims can be difficult, so we are happy to sit down and answer your questions about how we can help you.
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Your Restoration Advocate should be a contractor that is both licensed and insured, certified in water and fire by the IICRC, and has experience working with insurance companies. Always ask for references specific to insurance restoration construction, and check them. We have worked on too many projects where we are repairing lasting damage from a disaster that was not properly repaired. That’s why it is so important for you to have an advocate on your side when disaster strikes.
As your Advocate, we will bring the proper tools to detect unseen damage when we inspect your home. Moisture Meters are used to ensure that walls, grout and appliances are not compromised, windows don’t leak, and baseboards aren’t damaged. After storms, we check under your roof shingles for signs of “bruising” or other damage not apparent to the naked eye. After fires we inspect walls, ceilings, and other contained spaces carefully for odors that might return when the weather changes. The tests are numerous, but what a homeowner must understand is that not all contractors are certified. The best time to select the right contractor to be your advocate is now, before disaster strikes. Call us now, or click here for a free in-home consultation.
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You have rights as a property owner. It is important to know these rights before critical decisions are made.
- You have the right to choose the contractor who will complete the repairs on your property.
- You have the right to have your “Restoration Advocate” accompany the insurance adjuster during the inspection of your home, and to request a second opinion if you do not agree with the adjusters findings.
- The law requires insurance companies to cover the costs of repairing your home to the standard of current building code.
Once you file a claim, it remains open for two years in the event that you detect further damage not detected in your initial inspection.
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Set aside some time to research and choose a qualified "Restoration Advocate" that will act on your behalf. Remember, not all contractors are certified in water and fire, the best time to select the right contractor to be your advocate is now. Don't wait until it's too late and you find yourself facing a disaster. Important questions to ask:
- Are they a licensed and insured
- Do they warranty their work
- Are they certified in water and fire by the IICRC
- What special equipment to you use to detect damage
- How many years of experience do they have
- Can they provide you with Restoration Construction references
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In severe cases, important documents are completely destroyed. Access to telephone numbers such as your "Restoration Advocate" and your insurance company will be essential. Log these numbers into your phone so they are readily available.
- Develop a family evacuation route and rendezvous plan if you aren’t at home during a disaster.
- Regularly test smoke alarms, fire extinguishers, and battery-operated flashlights and radios
- Familiarize yourself with your utility shut-off procedures.
- Video tape, photograph or list contents of your home, especially valuables and hard to replace items. and keep the video tapes in a fire-safe or off site in a safe deposite box.
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Receive quarterly tips to remind you of hidden problems that can arise with the changing seasons. Learn what to look for and what you can do to prevent problems before they arise.
- Are any windows drafty, broken, operating poorly or is there moisture between panes?
- Does the roof have any curled or cracked shingles, bare patches, leaks, moss, or damaged flashing?
- Is there any water seepage around fixtures or condensation on windows or toilets?
- Do eaves troughs and downspouts direct water away from the foundation?
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Time and again property owners find themselves exposed to unnecessary risk, liability & life disruptions because they were not aware of their options. Although there is no way to completely alleviate the stress of a property damage claim; choosing a "Restoration Advocate" now can help to minimize it.
“One” Call will get our team dispatched immediately when property damage requires urgent attention.
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As the seasonal temperatures change, so do the issues property owners face. Ice dams, storms, fire, and flood can turn our most treasured seasons into unplanned disasters. Our experience has proven that property owners need to have a trusted & experienced “Restoration Advocate” to help guide them through their specific situation & claim recovery. One Call,LLC would like to offer you some solid advice should you find yourself, or someone you care about in this difficult situation.
We are here to help you with the best--and the worst--that these seasons bring. Our staff has special training in disaster mitigation, that includes knowing how to inspect for unseen damage that can compromise the structural integrity of your home and restoring your home’s structure while enhancing its design. We can help you file successful insurance claims that explain the repairs your home needs in the language that inspectors understand.
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All too frequently, property owners are not prepared for critical decisions that need to be made concerning property damage claims. Unfortunate consequences can be suffered when property owners are not sure what steps to take, and which ones NOT to take.
ACT NOW
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